Enterprise-Grade Support You Can Count On
Our team of network and telecom specialists is available 24/7 to keep your systems running smoothly — so your business never slows down
Your Connectivity, Our Commitment
At MAKAGROUP, we understand that reliable network performance isn’t optional — it’s critical. That’s why our dedicated support engineers are available around the clock to resolve issues, manage updates, and ensure your systems stay fully operational.
We deliver personalized technical support designed for enterprise networks, private cellular systems, and virtual SIM platforms.
Technical Assistance
• Real-time troubleshooting via phone, email, or ticket system
• Configuration and setup guidance
• On-site and remote diagnostics
Network Monitoring
• 24/7 system supervision and alerts
• Proactive issue detection
• Performance optimization recommendations
Maintenance & Updates
• Scheduled network audits
• Firmware and software updates
• Preventive maintenance planning
Choose the Support Level That Fits Your Business
| Support Tier | Availability | Response Time | Services Included |
|---|---|---|---|
| Standard | Business hours | Within 8 hours | Email support, remote diagnostics |
| Premium | 24/7 | Within 2 hours | Phone & email support, monitoring |
| Enterprise | 24/7 Priority | Within 30 mins | Dedicated account manager, on-site response |
Guaranteed Performance and Response
We stand behind our solutions with clear SLAs that guarantee uptime, support response times, and resolution commitments — because your business deserves predictable reliability.
- 9% uptime commitment for managed services
- Priority response for critical incidents
- Transparent escalation process